What does every Comfort Club plan include?+
Every plan includes one cooling and one heating tune-up per enrolled system each 12-month membership year, normally about six months apart, plus a System Health & Airflow Report with readings and photos, an updated service history, and an annual Equipment Planning Review. Service is limited to safely reachable components. The report is not an indoor-air-quality test. Unused visits expire at the end of the membership year and do not roll over unless a timely member request could not be accommodated by Breezy; visits do not transfer.
What is the member diagnostic rate, and when is it credited?+
The member diagnostic is $99 during regular hours or $165 after hours, per enrolled system assessed, per visit; normal website rates are $175 and $230, respectively. Breezy confirms the rate and obtains approval before assessing another system. The actual diagnostic fee is credited once when same-system repairs reach $1,000 before repair discounts, tax, and diagnosis and are completed during that visit. Charges from different systems cannot be pooled. Cleaning, membership fees, replacements, and the $175 moving assessment do not count. The credit has no 12-month wait, no cash value, and cannot be duplicated.
When do repair discounts begin?+
The percentage repair discount begins after 12 paid membership months and applies to eligible parts and labor. After initial eligibility, an upgrade requires three paid months in the higher tier before the higher rate applies; the previously qualified lower rate continues meanwhile. The percentage applies only to eligible charges, then the plan's dollar cap applies once per repair invoice—not once per part or system.
Which repairs can receive the member discount?+
The approved list includes capacitors, contactors, relays, fuses, transformers, thermostats, control boards, low-voltage wiring, ignition and flame-sensing components, safety switches, condensate pumps and float switches, and blower, condenser-fan, and inducer motors. Cleaning, equipment replacements, refrigerant, compressors, coils, heat exchangers, code work, permits, pre-existing refrigerant leaks, and unsafe equipment are excluded.
How does member workmanship protection work?+
The workmanship term covers labor needed to correct defective workmanship in the original Breezy repair, capped at the original labor charge. It does not cover parts or an unrelated failure. The term starts when the repair is completed and is based on the plan held then: Essential carries the standard one-year term, Preferred two years, and Premier three years. There is no 12-month wait, and an earned term survives a later tier change, cancellation, or payment pause. It does not transfer to new equipment or a new owner.
Does every HVAC system qualify for membership?+
No. The primary and any added systems must be inspected and approved for enrollment. Breezy records the equipment and service address, may require repair of a pre-existing refrigerant leak or another unsafe condition, and confirms the monthly total before enrollment. Membership does not transfer to a buyer or new owner.
How are additional systems priced?+
The base monthly price includes one enrolled system. Each approved additional system at the same address is $15 per month after inspection and begins its own 12-month membership-year window. It receives its own tune-ups and reports plus the primary plan's repair-discount rate, workmanship term, and scheduling priority, subject to the same eligibility rules and per-invoice caps.
Does scheduling priority guarantee an arrival time?+
No. Premier is placed ahead of other members, Preferred is placed ahead of non-members, and Essential receives the next open appointment without priority. Priority describes queue position only; it is not a promised arrival time or same-day appointment.
How does the replacement loyalty bonus work?+
Preferred can earn up to $250 after 12 paid months and $500 after 24. Premier can earn up to $500 after 12 paid Premier months, $750 after 24, and $1,000 after 36. The actual discount is the smaller of the highest qualifying earned bonus or 10% of a complete Breezy-installed HVAC replacement. There is one redemption per account lifetime; it has no cash value and cannot be combined with another Breezy replacement discount or promotion.
What happens if I move?+
For the same member, Breezy charges $175 per new-home assessment visit, not per system. The new equipment and address must qualify, and Breezy confirms the updated system inventory and monthly total. Paid-month, unused-bonus, and prior-redemption history remain with the member. The membership does not transfer to a buyer or new owner, and the moving assessment is not eligible for the diagnostic repair credit.
What happens after a missed payment or cancellation?+
A missed payment has a 15-day grace period before club benefits pause. Account history, paid months, earned bonuses, redemptions, and previously earned workmanship terms are preserved; unpaid months do not count. A benefit pause does not itself stop authorized billing or waive proper past-due charges. A cancellation request stops future renewals, while access continues through the paid period. There is no cancellation penalty, discount clawback, or partial-month refund except where required by law. Same-member rejoining reconnects preserved history, but time away earns nothing and does not duplicate visits. Statutory cancellation or refund rights take priority.
Is Premier's annual outdoor-coil rinse the same as the $375 deep clean?+
No. Premier's one account-level Annual Maintenance Refresh includes a drain flush, routine outdoor-coil rinse, and reachable return-grille vacuum during one tune-up on one enrolled system each year; extra systems do not multiply the refresh. The $375 Condenser (Outdoor) Coil Deep Clean removes panels and includes a coil-safe foam cleaning, rinse, debris and fin work, reassembly, and testing. Comfort Club repair discounts do not apply to either IAQ Trifecta™ or the separate cleaning menu.
Is there a Comfort Club member referral benefit?+
Yes. Under the current Comfort Club terms, an eligible member referral provides $25 off the referring member's next Breezy invoice and up to $25 off the referred member's first Breezy invoice. This is separate from Breezy's general $250 new-customer referral program and is not bank credit or a cash payout.